MEET OUR GLENDALE TEAM

Certified Escrow Officers

ERIC RUSTIGIAN
P: 818.863.1320

F: 818.550.8494
erustigian@glenoaksescrow.com

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Eric started his escrow career as a sales representative for an independent escrow company in 1993, joining Glen Oaks Escrow in 1996 as an assistant escrow officer, working with Scott Akerley, owner/manager and top producing escrow officer at the time. Eric was quickly promoted to Escrow Officer and soon became the top producing escrow officer for Glen Oaks Escrow with his unsurpassed level of client service and experience.

Eric is one of the elite members of the California Escrow Association (CEA), having been granted in recognition of his through knowledge, the professional designation title of Certified Escrow Officer. The designation is awarded only after meeting the required experience and education requirements and successfully completing the appropriate examination. Professional Designation holders are required to demonstrate their knowledge by maintaining continuing education credits and maintain membership in the CEA.

Eric is well versed in all technical aspects of any real estate transaction. He is a trusted resource for information and you have direct access to him for fast answers and expert service. From commercial and industrial real estate to residential, refinance and tax deferred exchanges, Eric has the expertise to deliver the highest quality escrow service in the industry, personalized for both first time buyer and seasoned investors.

 

JOHN SALMON
P: 818.863.1393

F: 818.459.1763
jsalmon@glenoaksescrow.com

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The complexities and intensive procedures of the escrow process can be confusing and hard to understand, requiring a skilled professional to provide sound advice and guide the way. John Salmon, Certified Escrow Officer and Notary Public, has the innate ability to effectively communicate and instill understanding in his clients every step of the way. His previous experience in the escrow industry coupled with a bachelor’s degree in Business Finance from the University of Arizona, provides the perfect combination for excellent service that meets and exceeds all client expectations.

John has immersed himself entirely in the real estate industry through his career and personal investment activities and entrepreneurial ventures. His interests have led him to start a lucrative niche sports travel agency as well as being an active partner in a real estate investment firm specializing in obtaining cash flow positive, long-term rental properties. As an escrow officer he handles a wide array of residential and commercial escrow transactions. His umbrella of specialties includes regular sale and refinance escrows, bank-owned REOs, and short sales for the first-time home buyer or seller through the seasoned investor.

His dedication to his clients and his profession presents him with continuous opportunities to steam-line processes, integrate innovative strategies, and implement new technologies to make the client experience as easy and pleasurable as possible. John looks forward to being an integral piece and dependable partner for your next transaction at Glen Oaks Escrow.

KRISTEN HARTWICK
P: 818.863.1339
F: 818.638.0109
khartwick@glenoaksescrow.com

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Kristen Hartwick began her escrow career with Glen Oaks Escrow in 1996, quickly advancing to Escrow Officer and is now consistently one of the top producers of the company. Kristen is well versed in the technical aspects of any real estate transaction, whether it is a refinance, residential sale, commercial property or tax deferred exchange as well as reverse exchanges and escrows for condo conversions and brand new condo tracts.

Kristen participates in continuing education and received her certification from the California Escrow Association in 2004. She also mentors and trains new escrow officers and escrow assistants for Glen Oaks Escrow. Glen Oaks Escrow attributes its growing success to Kristen Hartwick’s unsurpassed level of client service and dedication.

 Escrow Officers

ALENOUSH HARTENIAN
P: 818.863.1313
F: 818.459.1219
ahartenian@glenoaksescrow.com

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For nearly a decade, Alenoush Hartenian has been providing Glendale and surrounding cities with her services as an Escrow Officer with Glen Oaks Escrow.  Her dedication is well-known and rewarded by a steady stream of business from longtime clients and referrals.

“Growing up with family in real estate gave me a firsthand view of the demanding pace and daily problem-solving that defines real estate transactions,” she commented.  “Working with Glen Oaks Escrow has been a joy because they truly understand the nature of this business.  The foundation of industry knowledge here is profound and the management support exceptional. As a result, I’m able to respond to the needs of my clients with the highest caliber of professionalism and efficiency. I’ve been at Glen Oaks Escrow from day one and have never given a thought to being anywhere else,” she stated.  Alenoush specializes in residential, commercial, short sales, REO, refinances and Co-ops.

Outside of the office, Alenoush enjoys spending time with friends and family and can often be found on long nature hikes.

JAMES ISHAM
P: 818.863.1389
F: 818.863.1651
jisham@glenoaksescrow.com

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An Escrow Officer with over a decade of industry experience, James Isham joined Glen Oaks Escrow in 2007. He grew up in Southern California surrounded by a vibrant real estate market and a family well-versed in the business.

“My mother has had a long and gratifying career as a Title Representative which spurred me to consider real estate as well,” James commented. “I chose escrow because I love the opportunity of helping people. “ James worked with several independent escrow companies before coming to Glen Oaks Escrow. “The experience here is truly different,” he said. “Our technology is state-of-the-art and management encourages personal growth all of which benefits our clients in greater responsiveness, faster turn times and exceptional customer service. It’s just worlds apart from any other escrow company.” James is a member of the Santa Clarita Escrow Association and provides escrow services for residential resale, refinance, short sales, REOs, and FSBOs.

A proud father who enjoys spending his free time with family, James also enjoys the occasional game of basketball with friends and colleagues.

CLAUDIA OLIVAS
P: 818.863.1320
F: 818.550.8494
colivas@glenoaksescrow.com

JANETTE LOMELI
P: 818.863.1374
F: 818.500.7419
jlomeli@glenoaksescrow.com

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A member of the Glen Oaks Escrow team since 2003, Janette Lomeli brings a wealth of experience to her position as an Escrow Officer.  For more than a decade, she has worked in both title and escrow, providing her clients with a wellspring of knowledge that is well-served managing complex transactions and all manner of escrow dealings.

Janette’s professionalism and sunny personality has led to significant repeat business from selling agents who appreciate the hands-on service she delivers.  “Helping people is at the core of why I am an Escrow Officer,” she offered.  “I came to Glen Oaks Escrow because the company is extremely professional without being institutional. The positive atmosphere and hands-on management enables me to provide superior service to my clients.”  She is a member of the California Escrow Association and is also a Notary Public.

Janette’s also at the top of her game when she’s not at the office.  She and her husband can be found most weekends at baseball diamonds or soccer fields holding up the cheering section for their three children.

NAZELI GRIGORIAN
P: 818.863.1386
F: 818.502.0607
ngrigorian@glenoaksescrow.com

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An escrow professional for more than a decade, Nazeli likes the challenge of perfecting a file and working under the pressure of timelines. Nazeli joined the dynamic team at Glen Oaks Escrow because of their commitment to excellence and their endeavor to create a pleasant experience for their clients. She always commits herself to a high standard of “Result-Oriented” leadership. She adheres to a work ethic that respects hard work and expects exceptional quality.

To Nazeli, success depends on a STRONG commitment to customer satisfaction and a constant focus on the closing date. Nazeli provides escrow service to all of California and works on all types of residential escrows including resale, refinance, short sales, REOs and conventional plus some commercial.  She is a notary public and is bilingual in Armenian and English.

NICOLE REAM
P: 818.863.1354
F: 818.550.8494
nream@glenoaksescrow.com

SCOTT PARISEN
P: 818.863.1329

F: 818.459.1217
sparisen@glenoaksescrow.com

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Scott Parisen has been an Escrow Officer for six years and offers a comprehensive base of experience, most notably in REOs, regular sales, short sales and refinance. He came to Glen Oaks Escrow in 2008 based on the company’s unparalleled reputation for superior customer service and its progressive corporate philosophy.

“I was impressed by Glen Oaks Escrow’s use of the latest resources and technology,” Scott commented. “Their priority above all else is the client experience which aligns with my own belief. Nothing is overlooked in their efforts to ensure the highest standards.” Scott’s personable nature, responsiveness and keen ability to handle any challenge have earned him a loyal following. He is committed to providing his clients with a smooth and proficient closing experience.

In his free time, Scott enjoys adventurous pursuits that keep his mind sharp and his adrenaline running including sky-diving, snowboarding in the local mountains and ocean kayaking.

VIRGINIA WASSIF
P: 818.863.1306
F: 818.502.0607
vwassif@glenoaksescrow.com

MELISSA MILLER
P: 818.459.1236
F: 818.459.3901
MelissaM@glenoaksescrow.com

Amanda Romo

AMANDA ROMO
Escrow Officer

P: 818.863.1303
F: 818.456.0365
aromo@glenoaksescrow.com

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Amanda Romo serves as an Escrow Officer at Glen Oaks Escrow in Glendale. She started her career in the hospitality and tourism industry in a marketing role. There, she gained invaluable experience and skills that she uses in her current position to help clients have the most enjoyable and successful escrow experience possible. 

 

Her expertise in providing exceptional client communication, ensuring clients receive the very best service, and leveraging her in-depth critical thinking skills are just a few of the reasons why she has made raving fans out of all the clients she has served. 

 

Currently, Amanda focuses on traditional resale and probate transactions. Regardless of the transaction type or how complex the situation is, she lives to meet time-crunch deadlines, hit the closing date on time, and execute a seamless closing. 

 

When Amanda isn’t occupied serving clients, she enjoys a very active lifestyle that includes off-roading, visiting sand dunes and the desert, and relaxing at the beach.  

CLAUDIA MENESES
Escrow Officer

P:  818.863.1335
cmeneses@glenoaksescrow.com

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Claudia Meneses brings a wealth of experience, expertise, and knowledge to her Escrow Officer role.

For nearly two decades, she has worked in the escrow industry, helping clients navigate the process as comfortably as possible through guidance, support, education, and always being there to answer any questions they may have. 

Having gone through the 2008 market, she has a great deal of resilience that is a valuable asset when helping clients navigate, often complex, transactions. While she services all types of escrows, she specializes in Residential, Commercial, Tract Homes, REO, and Shortsales. Regardless of the escrow-type, she always has one priority in mind: helping people and building long-lasting relationships. 

When Claudia isn’t busy creating happy clients, you might find her hiking, heading out on a mountaineering expedition, or taking surfing lessons. 

 

ALISON OPALK
P: 323.671.2255 
F: 323.203.0591
aopalk@glenoaksescrow.com 

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Alison Opalk is an Escrow Officer at the Glen Oaks Escrow office in Glendale, and she brings nearly two decades of industry experience to her role. Over the years, she has built long-lasting relationships with real estate professionals, home buyers, and home sellers due to her treating people with compassion and exceeding their expectations during the most complex transactions.

Alison has an innate ability to find solutions for virtually every challenge, and she uses her transparent communication skills to make clients feel at ease. In addition to successfully managing traditional resales, she also specializes in tenancy in common properties and can successfully navigate through any situation that comes her way.

When Alison isn’t busy creating raving fans out of clients, she enjoys camping, hiking, mountain biking, fishing, and spending time with her family doing all of these activities.

 Junior Escrow Officers

VIVICA RAMIREZ
P: 818.863.1364
F: 818.502.0607
vramirez@glenoaksescrow.com

LISA SALVATO
P: 818.459.1778
F: 818.863.1651
lsalvato@glenoaksescrow.com

Business Development 

SHELLEY VALENCIA
P:  818.309.6290

svalencia@glenoaksescrow.com

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Shelley Valencia brings a rich and varied background to her position as Senior Business Development for Glen Oaks Escrow and serves the Glendale, Burbank and foothills region.  More than two decades in title, home warranty and disclosure provide her with keen insights into the needs and business objectives of today’s banks, Realtors, brokers, sales agents and the expectations of their clients.

Shelley joined Glen Oaks Escrow in 2005 as its first Sales Representative. “I’ve known Scott Akerley, CEO of Glen Oaks Escrow, since our school days and was thrilled at the opportunity to join his team, she said. Building enduring client relationships is important to me, and that’s been possible with the support, professionalism and consistent integrity of this organization. I absolutely love what I do and consider Glen Oaks Escrow my second family.” Shelley’s own high standards and dedication have earned her accolades as well, most notably from the Burbank Board of Realtors for Affiliate of the Year in 2009.   Her expertise, friendly demeanor and can-do attitude have opened doors and won many referrals from pleased clients.

A native of Canada, Shelley is happiest when she’s in the sun, boating, water skiing or just spending quality time with her husband, Robert, and their two daughters.

ALISON FASS
P: 310.492.3680

afass@pangogroup.com

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With a law degree to her name and experience practicing real property and family law, Alison Fass enjoyed her work yet yearned to explore something that had always been of interest – real estate.  When a friend working at Pango Group mentioned a job opening in business development, she jumped.

“It was definitely a departure for me,” Alison acknowledged. “However, it was an opportunity to get into the real estate industry and join a forward-thinking, innovative and well-respected company— getting out there and meeting a diversity of people, which I love.”

Although she had her real estate license, Alison was attracted to the escrow side, which enables her to draw on her law background. Giving her the confidence to make the career shift was the management team at Glen Oaks Escrow and Escrow Trust Advisors. “They are supportive and provide all of the tools and resources needed to be successful in the field. It has been a wonderful transition thanks to all of the friendly and helpful staff.” Alison is looking forward to building relationships with residential agents, commercial brokers, and real estate attorneys with the objective of adding value to their business.

“The Westside is my backyard, and I’m thrilled at the chance to introduce more real estate professionals to the wonderful escrow services we provide.”

Outside of the office, this California native enjoys spending time with friends and family and never misses the chance to be in the great outdoors. She is also an avid sushi fan.

JESSICA KALKIN
P: 310.935.8854
jkalkin@pangogroup.com

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When it comes to business development, Jessica Kalkin knows how to keep a ball in play. She has more than 17 years experience in the high-powered, high profile golf industry where she was integrally involved in sales, marketing and sales management for a host of private golf clubs. Today, she applies that professional expertise in her position as Business Development Representative at Glen Oaks Escrow.

“I had reached a plateau in the golf industry and was ready for a change,” Jessica said.  “Glen Oaks Escrow presented an opportunity that enabled me to make a lateral career move and utilize my skills in a very dynamic industry.” Her strength in promoting brand awareness and facilitating strategic relationships are key aspects of her daily responsibilities at Glen Oaks Escrow. “I love getting out into the real estate community and sharing the exceptional capabilities and quality of service found at Glen Oaks Escrow,” she shared.  Working closely with management, she provides strategic oversight and tactical execution in all aspects of the sales and marketing process.

Jessica’s boundless energy carries over into her personal life, which includes a devotion to physical fitness. When she’s not training at the gym, she enjoys volunteering at Cedar Sinai Hospital, spending time with friends and family and catching as many Los Angeles Lakers games as possible.

Jessica is a member of the South Bay Association of Realtors and the Women’s Council of Realtors.

LAUREN GREER
P: 818.388.8338
lgreer@glenoaksescrow.com

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Lauren Greer is the business development representative for Glen Oaks Escrow in the San Fernando Valley and Conejo Valley.  Her job is to be out in the field building relationships with residential agents, commercial brokers, mortgage brokers and investors to see how Glen Oaks Escrow can help provide value to their business and the clients they represent.  As the liaison between the escrow officer and the client, Lauren makes sure that each file runs smoothly and that all parties are updated.  She is also a traveling notary which brings extra convenience to her clients when they are ready to fill out paperwork.

Lauren is a member of the Southland Regional Association of Realtors in the valley and serves on the Young Real Estate Professionals Board as well as the Commercial Investment Committee.  She is also the Director of Membership for the National Association of Hispanic Real Estate Professionals, and a member of Women’s Council of Realtors and the Asian Real Estate Association.  She is very involved with her community and makes sure to bring awareness to the public about the services Glen Oaks Escrow provides.

“This organization is a rare find in the escrow community because of the leadership’s dedication to innovation and delivering the highest levels of customer service. Connecting with real estate professionals and providing them with this valuable information is immensely gratifying.”

SALLY BARRERA
P: 323.219.4882
sbarrera@glenoaksescrow.com

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Sally Barerra has more than two decades of experience in real estate with a significant portion serving the title business in customer service and sales. Sally’s vast experience and background make her an easy problem solver for many transactions. That career path took a turn when she had a chance meeting with longtime colleague and CEO of Glen Oaks Escrow (GOE), Scott Akerley. Today, Sally is in charge of business development at GOE where her exuberant and caring personality have found the perfect home.

“There is no similarity between title and escrow,” Sally explains. “Title is selling paper. Escrow is all about people and relationships. It’s very rewarding.” Like a casting director, she sees her role as matching the right client with the right escrow officer. The culture at GOE is supportive of her efforts, providing state-of-the-art technology, continued education and an open door policy. “I really like the fact that the company is big, but the people treat each other like a small boutique company. It’s a family environment.” Sally is bilingual in English and Spanish and involved in the National Association of Hispanic Real Estate Professionals (NAHREP), Montebello District Board of Realtors, Downey Association of Realtors® Inc., Asian Real Estate Association of America (AREAA) and Real Estate Owner’s Management Association of California (REOMAC).

Sally enjoys sharing her knowledge and frequently holds educational seminars at the office for lenders, realtors, homebuyers and anyone interested in learning more about the trends and regulations that continue to shape real estate and escrow transactions. “I introduce everyone I meet to GOE because I know they will ultimately become raving fans.”

Regional Escrow Operations Manager

MILLY MILLER
P: 818.863.1334
mmiller@pangogroup.com

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With over 40 years of experience, Milly Miller is highly respected and considered a pundit within the Southern California escrow and real estate community. Milly started her progressive career working as a real estate agent. She later moved into the mortgage industry, where she worked as a loan officer for one of the country’s largest lending institutions. Through her roles in these peripheral industry titles, it was the escrow world where Milly felt her abilities and strengths would be the best fit and where she has settled in for over 35 years.

As an escrow officer, Milly has worked on every type of escrow transaction, ranging from Residential and Commercial to REOs and 1031 Tax Deferred Exchanges. While running a highly profitable REO desk during the REO “boom,” Milly established new procedures and systems to streamline the escrow process for both the banks and clients. Her processes were quickly adopted by the REO banks, earning her one of the top REO desks in the country.

As Vice President of Escrow Operations for Pango Group, Milly is responsible for multiple escrow units and branches within the company and all aspects of the company’s escrow functions, including compliance and Escrow Advisory. She provides compliance and operational support to all of Pango’s various branches. In addition to Milly’s broad level of escrow knowledge, her additional experience working within these neighboring industries has provided her with the level of expertise needed to keep our escrow staff trained in all areas that may affect our partners and clients. It has also afforded her a unique perspective to manage all of our employees with empathy while promoting a robust customer-centric philosophy.

Through Pango-offered life coaching, Milly embraced the program and worked in her own life to make some significant and life-changing decisions that have improved her life in many ways. Milly has reached many financial and health goals and turned her life onto a very positive trajectory. Milly now coaches others within the Pango Group. As a coach, Milly works with others to help them find and attain their passions, dreams, and goals. Milly has seen first-hand what coaching can bring into your life, and she is passionate about helping others reach their full potential.

Milly has worked with the Pango Group since mid-2004. She is highly motivated and is always searching for opportunities to grow and learn more about herself, others, and our industry.

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